Build the software India's field teams run on.

About the role

You will be the first point of contact for prospective customers. You own incoming leads from the moment they enter the pipeline — contacting prospects quickly, understanding their needs, qualifying the opportunity, scheduling demos and following up until they move forward.

Your work makes sure genuine opportunities are never lost to a slow reply or a missed follow-up.

What you will do — incoming leads (primary)

• Handle incoming leads from the website, marketing campaigns, referrals, WhatsApp, calls, partnerships and other channels.
• Contact new leads promptly and consistently meet response-time SLAs.
• Run discovery calls to understand the prospect's company, current process, pain points, requirements and reason for evaluating Unolo.
• Qualify leads on customer profile, use case, company size, decision-making process, urgency and buying intent.
• Identify the decision-makers and stakeholders involved in the purchase.
• Explain Unolo's core value clearly and judge whether there is a real fit.
• Schedule product demos with qualified prospects and coordinate with the right salesperson.
• Make sure prospects attend their demos through confirmations, reminders and rescheduling where needed.
• Follow up persistently across calls, WhatsApp, email and other channels, and re-engage leads that have gone cold.
• Keep complete, accurate records of every lead, interaction, status and next action in the CRM.
• Hand over qualified opportunities with clear context and notes to the salesperson closing the deal.

What you will do — outbound prospecting (secondary)

When inbound volume allows, you will also help generate new business by:

• Researching and identifying target companies and the right decision-makers in them.
• Prospecting through phone, email, LinkedIn, WhatsApp and other channels.
• Qualifying outbound prospects and booking meetings or demos.
• Following up until prospects are qualified, disqualified or moved into a nurture pipeline.

What we are looking for

• 1–3 years in B2B sales, inside sales, business development, telesales or SaaS sales.
• Strong verbal and written communication; comfortable speaking with business owners, operations and HR teams, and senior decision-makers.
• Sharp questioning and listening skills — you get to the prospect's real business problem.
• Excellent follow-up discipline across many channels, and the judgement to tell genuine opportunities from low-intent enquiries.
• Organised enough to manage a large number of leads at once without losing track.
• Comfortable with defined targets and conversion metrics.
• Familiarity with CRM systems and sales tools is a plus.
• Professional English and Hindi; other languages are an advantage.

Career growth

Strong performers can grow into Senior SDR, Account Executive, Business Development Manager or Sales Manager roles, based on performance and how well they manage the sales process.

About the role

Handle customer support tickets and calls, make sure customers get timely responses and resolutions, keep SLAs on track, and deliver high-quality communication across written and spoken channels.

What you will do

• Manage and resolve assigned support tickets and inbound / outbound customer calls.
• Resolve issues quickly and effectively over calls, email and support tools.
• Maintain First Response Time (FRT) and resolution timelines across tickets and calls.
• Log and close tickets accurately to keep reopens and reassignments low.
• Communicate clearly, professionally and with empathy — on calls and in writing.
• Follow up proactively to make sure every issue is resolved and the customer is happy.
• Work with the Product, Tech and Customer Success teams to resolve issues faster.
• Contribute to FAQs and the internal knowledge base.

How we measure success

• Tickets resolved vs assigned
• First Response Time (FRT) and average resolution time
• SLA adherence
• Ticket reopen and reassignment rate
• Call handling quality and resolution rate

What we are looking for

• Strong written and verbal communication skills.
• Comfortable handling customer calls and explaining solutions clearly.
• A customer-first mindset with strong ownership and accountability.
• Experience with Freshdesk or a similar ticketing tool is a plus.

About the role

Join our marketing team to create high-quality visual content across social media, digital marketing, product communication, campaigns and brand initiatives.

We want someone who brings together strong graphic design, motion graphics and video editing with a real grasp of modern AI-powered creative tools — someone who can take a brief, shape the concept and deliver the final piece on their own.

What you will do

• Design assets for social media, digital campaigns, the website, email, presentations and other channels.
• Create motion graphics, animations, reels, product videos, promos and explainer videos.
• Edit short- and long-form video for LinkedIn, Instagram, YouTube and other platforms.
• Make product demos and feature videos that explain our SaaS product simply.
• Develop visual concepts and storyboards from marketing and product requirements.
• Work with Marketing, Product, Sales and Content teams to turn briefs into compelling visuals.
• Keep campaign creatives consistent with the Unolo brand.
• Repurpose existing content into new formats for different platforms.
• Create animated presentations, infographics, illustrations and other visual assets.
• Explore AI tools for image and video generation, editing, voiceovers, animation and ideation, and build them into your workflow.
• Manage several projects at once while keeping quality high and meeting deadlines.

What we are looking for

• 1–3 years in graphic design, motion graphics, video editing or a similar creative role.
• Strong skills in Adobe Photoshop, Illustrator, After Effects and Premiere Pro, or equivalent tools.
• Strong video editing and post-production skills.
• A good feel for motion, animation, typography, transitions, composition and visual storytelling.
• Experience creating social media creatives and marketing videos.
• A solid understanding of branding and visual communication.
• The ability to turn a brief into a concept and a finished piece on your own.
• Strong attention to detail and good communication and collaboration skills.
• Hands-on experience with AI tools and AI-powered creative workflows.